cd44app
Privacy Policy

Information We Collect

When you register for an account on cd44app or use any of our services — including cricket betting, live casino, slots, bingo, or e-sports — we collect certain categories of personal information to enable us to provide you with a safe, personalised, and compliant gaming experience. The types of information we collect fall into the following categories:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification under applicable anti-money laundering obligations. Any identity documents submitted for KYC purposes are used solely for verification and are not used for profiling or marketing.

We may also receive certain information about you from third-party partners — such as payment processors (bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, Ezugi) — where they are required to share that data with us as part of providing their services on the cd44app platform. In all such cases, data sharing is governed by contractual data processing agreements that mandate the same level of protection applied to data we collect directly.

How We Use Your Data

cd44app uses the personal data we collect for a defined set of purposes, each supported by a clear lawful basis. We do not use your data for purposes that are incompatible with the reason it was originally collected. The primary purposes for which we process your personal data are as follows:

• Account creation and management: We use your identity and contact data to create and maintain your cd44app account, verify your eligibility, and communicate with you about your account status, security alerts, and transactional notifications.
• Payment processing: We use your financial data to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking partners. Transaction records are maintained for audit and reconciliation purposes.
• Identity verification (KYC): In compliance with responsible gaming requirements and anti-money laundering obligations, we verify the identity and age of all registered players. Accounts cannot complete withdrawal requests without successful KYC completion.
• Responsible gaming compliance: We use usage and behavioural data to monitor for indicators of problem gambling, to enforce self-exclusion requests, and to apply deposit or session limits where requested or required.
• Fraud prevention and security: We use technical data — including IP addresses, device fingerprints, and session patterns — to detect and prevent fraudulent activity, unauthorised access, and bonus abuse.
• Platform improvement: Aggregated, anonymised usage data is analysed to improve the performance, navigation, and content offering of the cd44app platform. This analysis does not identify individual users.
• Marketing communications: Where you have opted in to receive promotional communications, we may use your contact data to inform you of bonuses, seasonal promotions (e.g., BPL season offers, Eid promotions), and new game launches. You may opt out at any time.
• Customer support: We use your communications data to respond to support queries, resolve disputes, and maintain a record of your interactions with our support team.

Data Sharing & Third Parties

cd44app does not sell or rent your personal data to third parties. We share your data only where it is necessary to provide you with the services you have requested, to comply with legal obligations, or to protect the integrity of the platform. The categories of third parties with whom we may share your data are described below:

• Payment service providers: To process your deposits and withdrawals, we share the minimum necessary financial data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. Each provider operates under its own privacy policy and data protection obligations.
• Game content providers: When you play a game provided by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, or Ezugi), certain technical data — including your player session ID and bet history for that game — is shared with the provider to enable the game to function correctly and to allow dispute resolution.
• Identity verification services: For KYC purposes, we may use third-party identity verification providers to validate documents submitted by players. These providers process your identity data strictly for verification purposes under binding data processing agreements.
• Fraud prevention and analytics platforms: We use third-party fraud detection and analytics tools that may process technical and usage data in aggregate or pseudonymised form. No directly identifiable personal data is shared with these platforms without your knowledge.
• Legal and regulatory authorities: cd44app may be required to disclose personal data to law enforcement agencies, financial regulators, or judicial authorities where required to do so by applicable law. We will comply with all lawfully issued requests for data.

All third-party processors who handle personal data on behalf of cd44app are required to enter into data processing agreements that mandate appropriate technical and organisational security measures, restrict the use of data to the agreed purpose, and prohibit onward transfer to additional parties without authorisation.

Cookies & Tracking Technologies

cd44app uses cookies and similar tracking technologies to ensure the platform functions correctly, to enhance your browsing experience, and to gather anonymised analytics that help us improve the platform over time. A cookie is a small text file placed on your device by a website server. Cookies themselves do not contain executable code and cannot access other data stored on your device.

The following categories of cookies are used on the cd44app platform:

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the cd44app platform. Blocking analytics or functional cookies will not prevent access to the platform but may reduce the quality of your personalised experience.

Data Retention

cd44app retains your personal data only for as long as is necessary to fulfil the specific purpose for which it was collected, or for as long as is required by applicable legal, regulatory, or contractual obligations. The following retention periods apply to the main categories of personal data we hold:

• Account and identity data: Retained for the duration of your active account plus a period of 5 years following account closure. This retention period is required to meet anti-money laundering record-keeping obligations and to enable the resolution of any post-closure disputes.
• Financial transaction records: All deposit and withdrawal records — including amounts, timestamps, payment method references, and associated player account IDs — are retained for a minimum of 7 years from the date of the transaction to comply with financial record-keeping requirements.
• KYC verification documents: Copies of identity documents submitted for verification are retained for 5 years following account closure, or for the duration required by any active legal investigation, whichever is longer.
• Customer support communications: Support chat logs and email correspondence are retained for 3 years from the date of the last interaction to enable dispute resolution and quality assurance reviews.
• Technical and log data: Server logs, IP address records, and session data are retained for 12 months from the date of collection, after which they are automatically purged or anonymised.
• Marketing preferences: Records of your marketing opt-in and opt-out choices are retained indefinitely to ensure we have an accurate record of your consent status and to prevent us from contacting you after you have opted out.

Once the applicable retention period has expired and there are no ongoing legal, regulatory, or dispute-related reasons to continue holding your data, cd44app will securely delete or permanently anonymise your personal data in accordance with our internal data lifecycle management procedures.

Data Security

cd44app applies a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures are regularly reviewed and updated in line with industry best practices and the evolving threat landscape for online gaming platforms.

• Encryption in transit: All data exchanged between your browser or mobile device and our servers is encrypted using 128-bit SSL/TLS protocols. This prevents interception of data during transmission over public or unsecured networks.
• Encryption at rest: Sensitive data fields — including passwords (stored as salted cryptographic hashes), payment references, and identity document data — are encrypted when stored in our databases.
• Access controls: Access to personal data within cd44app is restricted on a strict need-to-know basis. Staff members are granted the minimum level of data access required to perform their specific role. Access logs are maintained and audited regularly.
• Intrusion detection and monitoring: Our infrastructure is monitored 24 hours a day, 7 days a week for anomalous activity, attempted breaches, and denial-of-service attacks. Automated alerts are configured to trigger immediate investigation of suspicious events.
• Data breach response: In the event of a personal data breach that poses a risk to affected players, cd44app will notify impacted users as promptly as possible and will take all necessary steps to contain the breach, assess its scope, and prevent recurrence.
• Staff training: All cd44app team members who handle personal data receive regular training on data protection principles, phishing awareness, and the correct procedures for handling, transferring, and disposing of personal data securely.

Your Privacy Rights

As a registered player on cd44app, you have a set of rights in relation to the personal data we hold about you. cd44app is committed to honouring these rights promptly and in good faith. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and include your registered username and a description of the right you wish to exercise.

• Right of access: You have the right to request a copy of the personal data cd44app holds about you, along with information about how it is being used and on what legal basis. We will provide this information within 30 days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most contact details directly through your account settings.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. Please note that this right is not absolute — where we are required to retain data to comply with legal obligations (e.g., financial record-keeping or AML requirements), we may not be able to fulfil an erasure request in full.
• Right to restrict processing: You have the right to request that we limit the way we use your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where your data has been processed on the basis of your consent or for the performance of a contract, you may request that we provide your data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to other processing activities where our stated legitimate interest conflicts with your fundamental rights.
• Right to withdraw consent: Where processing is based on your consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Updates to This Policy

cd44app reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes to applicable law, or updates to the services we offer. When material changes are made, we will notify registered players via the email address associated with their account and will update the effective date displayed at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how cd44app collects, uses, and protects your personal data. Your continued use of the cd44app platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated document. If you disagree with any changes to this policy, you should stop using the platform and contact our support team to request account closure.

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data cd44app holds about you, please contact our dedicated support team using the details provided in the Contact section of this page and in the site footer. We are committed to resolving all privacy-related enquiries promptly, transparently, and in good faith.