Responsible Gaming
at cd44app

Our Commitment to Safe Play

cd44app believes that gambling should always be a form of entertainment — never a source of stress, financial hardship, or personal harm. As Bangladesh's premier online gaming platform, we take our duty of care to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of the country extremely seriously.

Responsible gaming is not an afterthought at cd44app — it is built into the core of how our platform operates. From the moment you register, you have access to a full suite of player-protection tools that put you firmly in control of how, when, and how much you play. Our responsible gaming framework covers age verification, deposit and loss limits, session time controls, cooling-off periods, and permanent self-exclusion, all designed to make sure that the experience of playing at cd44app remains positive.

We also recognise that for a small number of people, gambling can develop into a problem that extends beyond the enjoyment of a game. For those players, we provide clear guidance, practical tools, and direct access to professional help organisations. No cd44app player should ever feel alone if gambling begins to negatively affect their life.

Age Restriction & Verification

cd44app is strictly an 18+ platform. Players must be at least 18 years of age to register an account, make a deposit, or participate in any real-money game — including cricket betting, live casino, slots, bingo, and e-sports. This age restriction is absolute and is enforced without exception.

Upon registration, all players are required to provide truthful information regarding their date of birth. cd44app conducts KYC (Know Your Customer) identity verification checks that require submission of a valid government-issued identity document — such as a National ID card or passport — before any withdrawal request can be processed. During this verification process, we confirm that the player is of legal age to gamble.

Any account found to belong to a person under the age of 18 will be immediately suspended. All deposits made to that account will be returned to the originating payment method, and any winnings generated during the period of underage play will be forfeited. This policy is strictly enforced to protect minors from the potential harms associated with gambling.

Deposit Limits

One of the most effective ways to stay in control of your gambling budget is to set a deposit limit on your cd44app account. Deposit limits restrict how much money you can add to your account over a specified time period, making it easier to keep your spending consistent with what you can comfortably afford.

cd44app offers three deposit limit timeframes that can be configured independently or in combination:

• Daily deposit limit: Restricts the total amount in Bangladeshi Taka (৳) you can deposit within any rolling 24-hour period.
• Weekly deposit limit: Restricts the total amount you can deposit within any rolling 7-day period.
• Monthly deposit limit: Restricts the total amount you can deposit within any rolling 30-day calendar period.

Deposit limits take effect immediately when you reduce or set a new lower limit. Increasing an existing deposit limit requires a mandatory 24-hour cooling-off period before the higher limit becomes active — this deliberate delay is designed to prevent impulsive increases made during moments of frustration or emotional distress.

Session Time Controls

Losing track of time while playing is one of the most common contributors to excessive gambling. cd44app's session time controls give you a simple but powerful way to ensure that your gaming sessions remain contained within a timeframe that suits your lifestyle and schedule.

You can set a session time limit — measured in minutes — that will trigger an automatic logout once your active session reaches the configured duration. Before the session limit expires, cd44app will display a clear on-screen notification informing you of how much time remains. When the limit is reached, you will be logged out automatically and will not be able to log back in for a short mandatory break period.

• Session duration options range from 30 minutes to 8 hours.
• A session summary is displayed upon logout, showing total session duration and net balance change.
• You will receive a 5-minute warning notification before your session limit expires.
• Reducing your session limit takes effect from the start of your next login.
• Increasing your session limit requires a 24-hour review period before the new limit activates.

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on cd44app. When you self-exclude, your account is locked against all real-money gameplay for the duration of your chosen exclusion period. This tool is available to any player who feels that taking a break from gambling — whether short or long-term — would be beneficial for their wellbeing.

cd44app offers a range of self-exclusion periods to suit different circumstances:

• 24-hour time-out: A brief pause that takes effect immediately and expires after one full day. Suitable for players who feel they need a short break following a losing session or a period of intensive play.
• 7-day exclusion: A week-long break from real-money gaming. Ideal for players who recognise a pattern of behaviour they want to interrupt before it develops further.
• 30-day exclusion: A one-month exclusion period during which your account is fully suspended and no gameplay, deposits, or withdrawals are possible. Any pending withdrawals at the time of exclusion will be processed and returned to your payment method.
• 6-month exclusion: A medium-term exclusion for players who need sustained distance from gambling. During this period, cd44app will also suppress all marketing communications to the associated contact details.
• Permanent exclusion: A lifelong ban from the cd44app platform. This option is irreversible and should be chosen by players who have concluded that gambling is not compatible with their health, finances, or personal circumstances. Any remaining account balance will be returned upon permanent exclusion.

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify the duration you require. Your request will be actioned within 24 hours. For immediate account suspension, our live support team can action a same-day exclusion upon request.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise, particularly in its early stages. The following questions are drawn from widely used screening frameworks and are designed to help you reflect honestly on your relationship with gambling. If several of these statements feel familiar, it may be a sign that your gambling behaviour deserves closer attention.

Support & Help Resources

If you believe gambling is having a negative impact on your life, you do not have to face it alone. Alongside the tools available on the cd44app platform, a range of professional support services can provide confidential advice, counselling, and practical help. Reaching out is a sign of strength, not weakness, and it is the most important step toward regaining control.

cd44app encourages any player who is concerned about their gambling behaviour — or about the gambling behaviour of someone close to them — to seek help promptly. The following resources are available:

Protecting Minors

cd44app takes the protection of children and young people extremely seriously. The platform is designed exclusively for adults aged 18 and above, and we use a combination of registration checks, KYC verification, and ongoing account monitoring to prevent access by minors.

If you share a computer, tablet, or mobile phone with children or younger family members, we strongly encourage you to take the following steps to prevent them from accessing gambling content:

• Never share your cd44app login credentials with anyone, including family members under the age of 18.
• Always log out of your cd44app account when your session is complete, particularly on shared or family devices.
• Use device-level parental control software to restrict access to gambling websites on devices used by children.
• Keep payment method details — including bKash, Nagad, and Rocket wallet credentials — private and inaccessible to minors.
• Discuss the risks of online gambling openly and honestly with young people in your household.

If you suspect that a minor has accessed your cd44app account or has registered using false age information, please contact our support team immediately at [email protected]. We will investigate the matter urgently and take all necessary steps to secure the account and protect the minor involved.